Refund Policy

Last updated: 2026/8/13

1. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We will offer a free replacement or a full refund — no need to return the item.

2. Lost or Non-Delivered Orders

If your order has not arrived within our stated shipping timeframe, please contact us. We will investigate and, where applicable, offer a reshipment or refund.

3. Change of Mind

Because our products are pre-ordered during livestreams, we generally do not accept change-of-mind returns. If you have a special circumstance, contact us and we'll do our best to help.

4. How Refunds Are Processed

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer.

5. Contact

For any refund requests, contact us at tobybythet@gmail.com or WhatsApp +66 812 343 085 with your order number.